Refunds & Returns Policy

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

Refunds

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer an absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on guysthing.com receives the following guarantees:

• full refund if you don’t receive your order;
• full refund if your order does not arrive within the guaranteed time (45 business days not including 1-3 business days processing);
• full or partial refund if the item is not as described;

Frequently occurring scenarios:

• In case of a damaged or incorrect product, you are required to submit photo evidence within 14 days of receiving the item. If the claim is approved, a refund will be issued.
• If the product packaging is damaged but the product itself is intact, you must submit a claim to the shipping carrier directly.
• In case a package is delivered (based on a tracking number update) but you do not receive the item, you must submit a claim to the shipping carrier directly and your orders will be deemed delivered and in satisfactory condition.

If you experienced any of the above scenarios, you must report the issue within 14 days of receipt. Otherwise, you agree that the product is deemed delivered and satisfactory.

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of guysthing.com

You can submit refund requests maximum within 15 days after the guaranteed period for delivery (45 days) has expired.  If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Just send us a message on Contact Us page or contact us at support@guysthing.com.

Easy Returns

All our products are backed with 30-day money-back guarantee. We stand behind everything we sell. If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.